Posts Tagged ‘social media’

Twitter: The Digital Megaphone?

Thursday, July 12th, 2012

How social & online media are changing the personality of social activism

Gone are the days of going door to door to share a petition, making phone calls to get people to attend a rally, or standing on street corners shouting out in the name of your cause. In this day and age, people who support your campaign or cause are more easily accessible in masses through that wonderful tool we call the Internet.

In many ways Twitter (and other forms of social media) has become the megaphone of the digital space.

Because the Internet has few limits on how many people it can reach in a day, and because we aren’t relying on individuals walking miles knocking on doors, word can spread quicker and spread among people who actually care. You don’t get to choose how or when people will come to your home and try to convince you to sign a petition, donate to a cause or support a particular candidate. But with the Internet, the choice is all yours when it comes to who to follow, when to comment, what to share and when. The power rests in the hands of supporters, and in the landscape of social media big things happen.

Uber, an app designed as an alternative to taxis that dispatches professional drivers within minutes of a user’s request, just successfully mounted a counter to a proposed effort by the D.C. city council to increase minimum fairs. A councilmember from D.C.’s Ward 3 submitted an amendment to the legislation designed to modernize the District’s taxi fleet that would have set Uber’s minimum starting rate to $15—five times the price of getting into an ordinary D.C. cab.

When Uber’s marketers caught wind of the amendment, they took to email and Twitter—rallying users against the proposed amendment. In their email to customers, Uber listed the names and Twitter handles of all the city council members who would be voting on the legislation. Twitter transformed into a digital bullhorn as thousands of tweets and emails poured into city council (one from me as well) in a united front forcing them to back down.

One supporter, Utah Rep. Jason Chaffetz (@jasoninthehouse), tweeted, “uber.com for a better, smarter way to hire a car. Hard to believe but D.C. Council may vote to keep your fares high. #UberDCLove”. With the outcry from D.C. Uber fans, the city council decided not to move forward on the proposed fare hikes. So for now, Uber fares are safe thanks to the influence and support Twitter and email were able to harness.

The takeaway here is that in many ways protesting online against a law that you believe is unjust can be just as effective as live protests and marches. The big difference is that taking it online helps your message to spread farther, faster. So if you have something important to say, arm your marketing teams with Twitter and take advantage of the online amplifier to spread the word.

Social Media is Changing the Way We Influence the Influential Voter

Friday, April 27th, 2012

Last week campaign insiders, political communicators, advocates and of course media vendors gathered in DC for the 2012 Campaign Tech conference.  At the end of day two, all of us realized the media landscape for the 2012 election cycle has evolved so much since just two years ago.  American media consumption habits are changing for one.  A quick snapshot shows us that this year Americans spent 53.5 billion minutes of Facebook, 70% of voters in SC used the internet as their main source for news  during 2012 presidential primary, and 1 in 20 people check their email more an 20 times a day. The bottom line being Americans are online, A LOT!  The overwhelming realization is, in fact, that digital media must be at the forefront of this election cycle.  Perhaps the most interesting point of discussion at the conference this year was that social media really changes the way we think about the influential voter.

For years, and still today, campaigns pull home addresses and phone numbers of past campaign supporters and campaign donors; people who they know support their candidate.  Campaign volunteers and staffers spend hours calling these phone numbers and encouraging continued support and generous donations. Carefully scripted direct mail pieces are drafted and strategically sent to these same individuals reminding them to fulfill their civic duty and vote on Election Day. Before digital, the way in which we could reach people was not as sophisticated. In the traditional space we put ads on TV and radio station we know our party’s supporters are watching and listening to and place our ads on the front pages of the local newspapers. The idea was to influence our supporters to spread the word.  But now are the influential voters the ones you can reach through the traditional space? Maybe, but the opportunity to be influential grows immensely as we tune into social media.

The internet is a breeding ground for influencers, specifically in the social space. Sites like Twitter, Facebook, and Google + were built to connect people, but these social giants have grown into powerful platforms for persuasion. 92% of consumers surveyed by Nielson said they trust completely/somewhat recommendations from people they know and 70% trust consumer opinions posted online. That is compared to 47% who trust TV ads and 46% who trust Newspaper ads. So getting connected to the right people online will help you boost your creditability. Furthermore, a study done by ExactTarget reported that through twitter and other social networks- 72% of consumers publish blog posts each month, 70% comment on blogs, 33% use social media to share opinions, 32% make recommendations and 30% seek guidance and direction. That brings me to my final point that there is not just “one” type of social consumer.  Just like people have different personalities and habits in real life, the same goes for online.  Here is simple breakdown of the different “types” of social personas.

The Sharers- These people have large networks with many followers on Twitter and Facebook. The reason? They love to share content, opinions and facts and data they find online. Getting something engaging in front of this social constituent will most definitely start a domino effect as they spread this content throughout their social networks. They are likely to be connected to other sharers are well.

The Creators- There are the reporters and the bloggers of the world. The ones who have opinions and want to create their own content surrounding topics they care about.  They will take something you have said and develop additional content- some may be negative, but any PR is good PR right? Don’t be afraid of the “Creators.”

The Participators- Similar to the sharers and the creators, these are the people who participate in conversations that are happening online by commenting, liking and sometimes also sharing content. They are more apt to make their own voice heard rather than sharing the opinions of others. However, they steer away from creating their own content; rather using the information and attitudes they find online as a platform to launch their voice.

The Listeners- The most passive but possibly the most important social media persona is the Listener. They are the watchdogs of the social space, observering and absorbing a variety of messages and personal outlooks and attitudes of other social media consumers. They are most important because they don’t often reveal their reactions to the various content they are consuming. We as campaign advertisers must work to control the content as best we can in front of these consumers making sure a combination of positive influence and strong campaign messaging reaches them.

It’s certainly not a waste to be continuing to seek support through traditional efforts, but its imperative we identify and activate our social influencers online.  Start by following your followers and figure out what category they fall in, get the right messages in front of the right people and watch the power of social unfold before you.

Google’s One Up on Social Media

Thursday, December 1st, 2011

With all the social media platforms out there it’s important to have a unique purpose for each. The thought of adding a new platform to your company’s plate may make you want to curl up into a ball (or maybe that’s all the turkey you ate last week). With the addition of Google+ business pages, social media teams across the globe are puzzled as to what to do with the new platform, and rightfully so. Google+ is following Google’s usual path of launching in Beta, figuring out the kinks and improving from there.

One thing that cannot be ignored is the more than five million +1 widget impressions daily and a Google + network of 40 million people (current and potential new customers). This raises the question, “What do businesses say to these people?” With the option to segment followers into different circles, one way businesses can divide posts is based on levels of customer loyalty, such as: potential new customers, infrequent customers, regulars, etc.

It may make sense for businesses to add a Google+ page to their digital arsenal merely from a consistency standpoint. Already their websites are being +1’d by users searching for them on Google, so adding a Google+ page is in line with what is already happening ‘on the ground.’ Further, Google+ has created the ability for advertisers to incorporate the +1 button when they run ads on the Google Display Network. This allows other users who view the ad to see the number of +1’s and also if their friends have +1’d. The advantage is that users who do have a Google+ page can trumpet brands and businesses they like and business can speak directly to them via their Google+ page. This, of course, is very similar to what Facebook has done with its “Likes” however, with Google it can be transmitted anywhere on the Web.

As far as the specifics, that’s something to decide later. Follow Google’s lead and figure out exactly what to say in the future. Some of the biggest brands have gone to Google + to build up their followers since the introduction of business pages one month ago. Don’t fall behind being added in circles by getting lost in the strategy of the platform. Follow Google’s lead. Create your business page, and test different types of content to reach customers finding the best outcome for you. Add us to one of your circles here, and follow our progress as we explore our role on Google+.

Secret to Success This Electoral Cycle: Money, Data, Adaptability — and a Narrative

Wednesday, October 5th, 2011

From Advertising Age, 10/4/2011

http://adage.com/article/special-report-advertising-week/election-12-narrative-data-bad-twitter-behavior/230209/

Advertising Week Panel Predict Billions Spent on Niche-Targeted Micro-Campaigns; Twitter as Negative Campaign Tool

By Ken Wheaton

With the 2012 electoral cycle already well underway, campaign managers overwhelmed by a wealth of new media options, thousands of bytes of data, billions of dollars in advertising spending and multiple third-party players should remember this: “Story telling in political advertising is more important than ever.”

That was Catherine “Kiki” McLean, senior partner, global head of public affairs and managing director for Porter Novelli Public Services, at an afternoon Advertising Week panel discussion about political advertising. Ms. McLean, who worked on Hillary Clinton’s presidential campaign, joined Purple Strategies’ Rob Collins, Smart Media Group’s Kyle Roberts, ASGK Public Strategies’ Eric Sedler and Time Warner Cable Media President Joan Hogan Gillman.

The panel kicked off not with an obsession over what Facebook will mean for the candidates or how Twitter will change everything, but rather with four old-fashioned TV ads, chosen by panel members based on their strengths and, in one case, its weakness. The unfortunate ad was for Maryland gubernatorial candidate Bob Ehrlich, who lost his last try for office.

The problem, said Ms. McLean, wasn’t the tone or even the message, but that the ad “told you nothing about what it would be like” if Mr. Ehrlich won the election. The other three ads — one of which was not a political ad, but an Allstate ad about the recession – ranged from humorous to serious but all had clear narrative voices.

Of course, having great ads will be just one part of an increasingly complex equation. The number of candidates might not be any higher than in previous years, but the number of groups — from candidate’s campaigns to political party committees to SuperPACs — spending money will be up dramatically. While the national media will be caught up in a presidential contest likely to approach $3 billion, Smart Media’s Mr. Roberts pointed out that in 2010 one congressional contest in Roanoke, Va., saw $8 million in outside money. That’s only expected to increase this time around.

Note to media companies, Mr. Roberts said only half-jokingly: “We need a lot more inventory.”

Time Warner’s Ms. Gillman, who has a background in politics, was quick to point out that Time Warner, which happened to sponsor the panel discussion, was in a position to help candidates (as are, one assumes, other cable providers). But cable companies, she added, have had to adapt with the times. Political campaigns are now optimizing their messaging in close to real time and local cable providers have no choice but to be able to put an ad up — or take it down — within a 24-hour time frame.

She also raised the point of data mining and niche targeting, which cable providers, as well as various online outlets, now make available to candidates.

Mr. Sedler, who founded ASGK Public Strategies with top Obama campaign advisor David Axerod, picked up on the data theme. “There is so much data … you’re going to see dozens and dozens of micro campaigns underneath macro campaigns.” He envisioned, for this cycle, “hundreds of campaigns that will be visible only to niche audiences.”

That, of course, is where online and mobile come in — banner ads, YouTube videos, candidate web pages, blogger outreach. And social media?

The panelists spent little time discussing the flavor of the last three years until asked to do so by an audience member. Those spending hours and hours of time on Twitter and Facebook might be forgiven for thinking that large percentages of the billions to be spent will be funneled that way, but the seasoned political consultants see the platforms as an efficient way to, well, preach to the choir and keep the believers engaged.

“Smart campaigns are going to spend significant resources to build a social-media voice” prior to and during next summer, said Purple Strategies’ Mr. Collins. After all, “picking up a Facebook friend on Oct. 31 is not the best use of that platform.” (Mr. Collins, noting the possibility of ad oversaturation and voter exhaustion, emphasized the need for campaigns to distinguish themselves early in the cycle. “Before Labor Day, spending can move numbers,” he said. “After Labor Day, it just locks in numbers.”)

Mr. Sedler noted that the best use of Facebook is as a “mobilization platform not a persuasion platform.” Though he did note that it’s changed dramatically since 2008 now that, theoretically at least, 50% of voters can be reached through the platform.

Perhaps his most interesting comment was made about Twitter. Seen typically as a conversational medium and portrayed as something that’s done good (Haiti and Tsunami relief efforts, Democracy movements), it’s also been a quick way to spread gossip and, from time to time, false information.

Mr. Sedler seemed to think political operatives might be unable to resist the dark side of the medium. “Twitter was a non-actor in 2008,” he said, but “my sense is you’ll see a lot of negative stuff put out via Twitter.”